Terms of Service

These Terms govern use of Navoriq, a product of Braden’s Client Systems. By using Navoriq for a business, you represent that you are authorized to act for that business and agree to these Terms.

Service

Navoriq provides software for missed-opportunity recovery, customer messaging, lead qualification, scheduling, appointment management, and related reporting. Features may depend on third-party services such as telecommunications carriers, messaging providers, calendar providers, hosting providers, and AI providers.

Your business responsibilities

You are responsible for the accuracy of business information, services, hours, pricing or policy information, staff contact details, scheduling rules, and other instructions you configure. You are also responsible for having the legal rights and customer permissions needed for communications made on your behalf.

Messaging and phone programs

You must not use Navoriq to send unlawful, deceptive, unsolicited, abusive, or prohibited messages. Where carrier registration, brand verification, campaign approval, consent, or opt-out handling is required, you agree to provide accurate information and maintain the required approvals. Navoriq may pause or block messaging when required information, consent, registration, or provider access is missing.

Phone forwarding and carrier behavior vary by provider. You are responsible for configuring your business phone system correctly and testing that forwarded calls preserve the information Navoriq needs to operate.

Calendar and booking

Navoriq can check connected calendar availability and create or cancel appointments. You remain responsible for reviewing business hours, capacity, travel constraints, staffing, and any other scheduling rules that are not represented in the connected calendar or Navoriq settings.

Fees and pilots

Paid plans, setup fees, pilot terms, usage charges, and any optional services are governed by the order, proposal, invoice, or written agreement accepted for the account. Unless a written agreement says otherwise, fees do not guarantee a particular number of leads, appointments, recovered jobs, or amount of revenue.

No guaranteed results

Navoriq is designed to help businesses follow up faster and reduce lost opportunities, but customer behavior, carrier delivery, staffing, pricing, market conditions, and many other factors are outside our control. We do not guarantee recovered revenue, booked jobs, conversion rates, or uninterrupted service.

Acceptable use

You may not use the service to violate law, impersonate another business, misrepresent consent, send spam, interfere with the service, gain unauthorized access, distribute malware, or process content you do not have the right to use.

Third-party services

Third-party providers have their own terms, policies, availability, and technical limitations. Navoriq is not responsible for outages, filtering, restrictions, policy changes, or failures caused by those providers, although we may help troubleshoot them.

Data and privacy

Use of Navoriq is also subject to our Privacy Policy. Businesses using Navoriq should provide their own customer-facing notices when required for their specific operations and messaging programs.

Suspension and termination

We may suspend access when reasonably necessary to protect users, customers, providers, or the service; respond to suspected abuse or security issues; or comply with provider, carrier, or legal requirements. Either side may end a pilot or paid relationship according to the applicable written agreement.

Disclaimer and liability

To the extent permitted by law, Navoriq is provided on an “as available” basis without warranties that every message, call, booking, integration, or recovery will succeed. To the extent permitted by law, Braden’s Client Systems will not be liable for indirect, incidental, special, consequential, or lost-profit damages arising from use of the service.

Changes

We may update these Terms as the service changes. The date above shows the latest revision. Material changes may also be communicated through the service or account contact information.

Contact

Questions can be sent to braden@bradensclientsystems.com.