Privacy Policy

Navoriq is a product of Braden’s Client Systems. This policy explains how information is handled when businesses use Navoriq or submit information through our website.

Information we collect

We may process account and business contact information, configuration details, support communications, and product usage data. When a business uses Navoriq to communicate with its customers, Navoriq may process customer contact details, conversation content, service-request details, appointment information, call metadata, and related recovery records on that business’s behalf.

How information is used

We use information to provide and secure Navoriq, route and recover customer requests, support scheduling, maintain account settings, troubleshoot problems, improve the service, and communicate about an account or requested demo.

Service providers

We may use infrastructure, messaging, calendar, authentication, analytics, and AI service providers to operate Navoriq. Information is shared with those providers only as reasonably necessary to provide the service and subject to their applicable terms and safeguards.

SMS consent data

Text-message opt-in data and consent are not sold, rented, or shared with third parties for their own marketing purposes. They may be processed by vendors that help deliver the messaging program.

Business customers and end users

Businesses using Navoriq are responsible for the customer relationships and messaging programs they configure, including the accuracy of their notices, consent flows, and customer-facing policies. Navoriq provides technical controls such as opt-out handling and messaging guardrails, but use of the service does not by itself guarantee legal or carrier compliance.

Retention and security

We retain information for as long as reasonably necessary to provide the service, meet contractual or legal obligations, resolve disputes, and protect the service. We use reasonable technical and organizational safeguards, but no system can be guaranteed completely secure.

Your choices

You may contact us to ask about access, correction, or deletion of information we control, subject to applicable law and legitimate retention needs. If you are an end customer of a business using Navoriq, that business may be the appropriate first point of contact for requests about your service record.

Contact

Questions about this policy can be sent to braden@bradensclientsystems.com.